Shipping & Return Policies

Metallic Ladder Mfg. takes pride in manufacturing Made in the USA products and therefore we are a “make to order” company. Orders, on average, can take up to 3 weeks to manufacture and ship. Please let us know if you have a special event and need your order expedited and we will do our best to accommodate you.

Inspection & Delivery

Failure to follow instructions will void any possible claims.

  1. Inspect for any visible or concealed damage to shipment.
  2. Call 1-800-532-3557 before signing paperwork if any damage is noticed.
  3. Damaged/missing freight MUST be noted on delivery receipt.

– Failure to follow these instructions will void any possible claims –

Shipping & Packaging Charges: Shipping and packaging costs will be calculated at the time of quoting or ordering based on quantity and size of the products requested.

International Shipping – The cost of shipping international orders is determined by dimensional weight, physical size, of the package. Upon receipt of order, we will email you shipping charges. Your order will be subject to import duties and taxes. International customers are responsible for all duties and/or taxes when your package arrives. Packages shipped Internationally will be treated as a final sale, and there will be no refunds, if we shipped you the wrong item please contact us.

Due to the variety of colors, sizes and overall number of products offered Metallic Ladder Mfg. does not warehouse any items. Because we are a “make to order” manufacturer you will have 24 hours to cancel any submitted order. It is essential you review your order prior to finalizing to ensure correctness. Metallic Ladder Mfg. has a limited warranty, if any item is found defective in workmanship or material within 30 days of proof of purchase we will replace or repair at no charge. This warranty does not cover alterations, misuse, normal wear or accidental damage. If you have any questions or concerns, please contact us Monday through Friday 8:00AM to 4:30PM EST.